Please have a look at our frequently asked questions.
Please have a look at our frequently asked questions.
FAQs - Frequently Asked Questions
What is DESADD Store?
DESADD Store is a website dedicated to objects and design complements of the most prestigious brands and signed by internationally renowned designers at favorable prices. In our Store you can find accessories and high-end furniture and we offer buyers online access from home to brands that are largely limited to prestigious showrooms and often with offers below the list prices and with immediate delivery. Our site brings together the product offering of hundreds of authorized dealers or directly from the official showrooms of manufacturers located throughout Europe. No copy is for sale on our site.
What are the Advantages of Selling on DESADD?
- Earn more: you have the possibility of a larger user pool than any single store.
- You will save money by avoiding the costs of a site, management, advertising and dedicated employees.
- Your catalog with DESADD is free, no activation fee and no monthly fee and you can remove an object at any time.
- Service costs based on success.
- DESADD will make your ads professional, with high quality presentation of products.
- DESADD manages payment and shipping details. We use high-quality couriers and well-known commercial services for smaller items.
- The listings are active until a seller has the item available for sale and DESADD believes it should remain active on the site.
- Our customer service is available 7 days a week.
- Reach users who want to shop 7 days a week and 24 hours a day.
- We attract design-oriented buyers who will love and appreciate your items.
- DESADD will take care of all the advertising and promotion of your articles.
- DESADD having a large number of views will help you sell your items more easily, facilitating purchases with a high conversion rate.
Can I be Refunded?
We know that these are important purchases and your satisfaction is essential.
With the exception of items with local collection and local delivery, you have the right to withdraw from the contract, without giving any reason, within 14 days from the delivery of the order.
In particular, the withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the assets.
To exercise the right of withdrawal you will need to inform us of your decision to withdraw from the contract with an explicit declaration, no later than the above terms.
For more details, we recommend that you also view the Buyer Services Page
How can Prices be so Advantageous?
On our site are gathered in one place even the design objects from fairs, exhibitions, non-standard products, photo sets, end of series and prototypes that justify the lower price compared to the official price list. All objects and accessories are absolutely authentic and they also update the list prices. You can find world-renowned designer furnishings or emerging signatures, exclusive and sought-after products that we have selected for you and which will be in line with the standards we have set ourselves.
How does DESADD works?
DESADD works as a reference portal: find the articles on DESADD Store and buy directly from the retailer. All the objects on the site have been approved by the Editor before being published to ensure Standard High and consistent with our Philosophy.
What are the Shipping Costs and Methods?
The shipping method for each product is based on the size, weight and preference of the seller. The cost of shipping will therefore vary depending on the size and weight of the item, the shipping method chosen and the place of delivery.
How does the Shipment work?
Smaller items and furniture are generally shipped via DHL and typically require 3-10 days for delivery. Following a purchase, our customers will receive an email confirming the carrier’s name and tracking number that can be verified. We request that all our sellers ship their item within 3 working days after a sale. For larger or particular objects and furnishings we will plan an ad hoc shipment that will be agreed with the buyer. Most of the larger items require special handling and must be shipped via specialized shipping partners. Our partners will handle all the necessary packaging and all items will be insured for the full sale price and against damages that occur during the shipping process. After loading, local deliveries typically take 7-10 days and deliveries to longer distances typically take 3-6 weeks. In some cases delivery may take up to 8 weeks. This usually happens when the seller and / or the buyer are in smaller or more remote markets where the frequency of loading and the frequency of delivery of the carrier are only once or twice a month. Being a Marketplace and selling furniture and accessories to external sellers and buyers all over the country, shipping can take longer than traditional purchases with their own stock.
Is it Possible to Pick up at the Store?
On-site pick-up allows a buyer to avoid shipping costs by collecting an item personally. The buyer must contact the seller within five working days of the purchase to coordinate a collection date and time. If you are interested in picking up on-site for an item that is not marked as such, ask the seller if the option is available. After the purchase we will share the contact information of the buyer and seller so that you can coordinate the most opportune moment for the withdrawal. The seller will ensure that the article is prepared and available for collection at the venue, the date and time agreed. We ask that the buyer completely review each item before completing an on-site pick-up. If, at the time of collection, the buyer determines that a purchased item does not meet their expectations, he has the possibility to cancel the sale and request a full refund. In these cases the buyer must leave the item to the seller and contact firstname.lastname@example.org . The seller will deliver your purchase and the sale will be considered final at the time of collection. Any damage or loss after taking the item will be your responsibility.